Onboard consultants and experts to Riverhead platform, and approve Riverhead profile as part of the validation process ensuring meeting internal standards and client requirements

Manage and organize consultants’ and clients’ data on CRM to optimize outreach, follow-up and communication with all external parties

Utilize scientific analysis and data-driven insights to match the most suitable Riverhead talent to projects based on the internal competency framework, ensuring a seamless and efficient process of talent allocation

Act as the primary point of contact for clients and consultants fostering strong relationships and open communication channels, ensuring the resolution of complaints, provision of guidance and suggestions as needed to all parties, while striving for exceptional customer service

Collect and analyze regular customer feedback to identify areas for improvement and implement quick and effective solutions to their problems

Oversee service quality and operational efficiency of Riverhead’s business processes to ensure positive user experience for consultants, experts, outsourcing agencies, and clients

Make appropriate and informed recommendations to streamline operations and improve overall performance of the Riverhead platform, based on users’ feedback and personal experience

Collaborate with relevant internal teams to implement improvements that enhance user experience and drive overall platform success

Contribute to the enhancement of Riverhead’s competency mapping model driving continuous successful consultant-client mapping

Coordinate with and manage vendors, including outsourcing partners and recruitment agencies, ensuring seamless collaboration and high levels of customer satisfaction

Remain abreast of industry trends and market demands to maintain Riverhead’s competitiveness and position as a leading talent platform

Background in talent acquisition, customer service / management, or marketing and communication

Previous experience in management consulting and AI related domains is a plus

Previous experience with startups or startup ecosystem is a plus

Ability to build rapport with all external and internal parties

Strong organization and time management skills

Critical thinking skills and ability to apply knowledge to find solutions and recommendations

Ability to multi-task and set concise priorities within a fast-changing ecosystem